How do I track my order
We will send your tracking number when your order has been shipped
Where Is the clothing store based
39 Westbourne road
How long does delivery take
Shipping takes 1-3 days however please allow up to 7 working days.
Can you ship international ?
We do allow international shipments however they will need processed via paypal alternatively through hombakazi.com
How do I qualify for customer discount
We don’t offer special customer discounts however please stay tuned on the website for when there is sale in order to purchase clothing at a discounted price.
How can I pay for my order
Once you have finished adding items to basket and checkout the cart you will be asked to enter your banking details.
Can I cancel or exchange my order
Should one want to exchange my order they will receive a credit note worth the same value of their previous purchase and will then be able to use that credit note to purchase another item at the store
How do I return my order
We gladly accept returns within 7 days only.
Sign into your account
Find the order in my orders and click return item
Select the item you would like to return indicate the reason then submit
Please ship the parcel to the address of the store
What do I do if my order is damaged
One may return it and damages will be fixed and it will be shipped back to you considering that it has been returned between 1-7 days any return after that will not be accepted.
I received the wrong goods what do I do now
Please contact +2776993975 or email email@example.com and we will rectify the issue
How do I take care of certain fabric
Viscose : viscose is delicate therefore we recommend handwashing it with cold or lukewarm water rather machine washing.
Crepe : handwashing
Satin: use cold water chemical –free detergent when washing clothing.
Knit : use a mild detergent
Cotton: wash in cold water or luke warm not extremely hot water as it could shrink the water
Cotton blend: Machine wash on the warm cycle with a detergent of your choice
Chiffon : Preferably hand wash , use light machine wash
Linen : Normal machine wash